Shipping & Returns
Shipping Policy
PLEASE NOTE COVID-19 MAY BE CAUSING SHIPPING DELAYS WITH OUR COURIERS. WE CANNOT BE HELD RESPONSIBLE FOR ANY DELAYS OR DISRUPTIONS. *CURRENTLY EXPERIENCING FURTHER DELAYS TO WA/SA/NT*
​
PROCESSING TIME
Please allow 1-2 business days for our team to pick and pack you order. Shipping timeframes are in addition to our processing times. Please note, during busy, sale and promotional times we can often have small delays.
We cannot guarantee that you will receive your package within the expected time frame as estimated delivery dates are used as a guide only. With Jéan can also not be held responsible for any delays, missing, lost or stolen packages sent by our couriers. If there is an issue with your delivery please contact your courier service directly.
INTERNATIONAL DUTIES AND TAXES
Duties and taxes are not included on all international orders. The charges will be responsible to be paid for by the customer and if refused, a small fee will be incurred.
SHIPPING RESTRICTIONS
Shipping to the following locations is currently unavailable due to postal restrictions – Afghanistan, Algeria, Bonaire, Sint Eustatius and Saba, Iran, Islamic Republic Of, Israel, North Korea, Democratic People's Republic Of, Pakistan, Russia and Syria.
Return & Exchange Policy
RETURNS
We understand that sometimes purchases are not always right and you are welcome to return your item/s back to us within 21 days of receiving. We offer refunds and store credits subject to the following terms and conditions:
RETURN CONDITIONS
The item(s) must be in it’s original condition with the original packaging and all tags/garment stickers attached. Any garments that appears to have been worn, washed, or altered in any way will be refused. Please take care when trying on garments, as we cannot accept garments that have incurred any marks, stains, makeup stains, odours or that smell of perfume.
SALE/PROMOTIONAL CODE ITEMS
Sale items are eligible for a credit note only. No refunds on sale items. This includes any sale items, items purchased using any promotional codes or items purchased during a promotional period. Please select items during promotional/sale periods carefully to avoid any disappointments.